Case Study
Performance & Stabilization for a Leading LATAM Retailer
DigitalSprint transformed a leading LATAM retailer’s eCommerce platform by resolving performance bottlenecks, enabling 100K concurrent users, and ensuring 99% uptime. This improved stability, enhanced customer trust, and drove significant revenue growth.
The Problem
A prominent LATAM retailer faced severe performance issues with its eCommerce application, which crashed under a concurrent user load of just 5,000. The existing architecture was outdated and required costly upgrades to handle the growing traffic. This created significant operational challenges, particularly during high-demand periods like holidays.
The Impact
- Frequent application crashes led to substantial revenue losses during peak shopping seasons.
- Decreased customer trust and a tarnished brand image due to unreliable platform performance.
Our Contribution
DigitalSprint partnered with the retailer to enhance the platform's performance and stability:
- Conducted best-in-class performance and load testing to identify and resolve bottlenecks.
- Utilized advanced tools like thread dump, heap dump, and Dynatrace for in-depth analysis and troubleshooting.
- Implemented proactive alerting and monitoring systems to detect and address issues before they affected operations.
- Introduced robust caching mechanisms, including Akamai CDN and Coherence Cache, to optimize content delivery and reduce server load.
The Benefits
- Scaled the platform to handle up to 100,000 concurrent users seamlessly.
- Improved application stability and performance, achieving 99% uptime.
- Strengthened the retailer's brand image and regained customer trust, resulting in increased revenue and a more loyal customer base.
DigitalSprint’s expertise ensured the retailer’s eCommerce platform could scale effectively and provide a superior shopping experience, even during peak periods.